ratukingPrivacy Policy

This page describes what we collect when you use ratuking and how we keep that data protected. We collect personal information—name, email, phone number, and identity documents—to verify your account and comply with Indonesian anti-money-laundering law. We also collect transaction records from your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We at ratuking do not sell your data to third parties. We share identity and transaction records only with our payment processors and compliance partners who are bound by strict confidentiality agreements. We use cookies and analytics to understand how users navigate ratuking, but we do not track your behavior across other websites.

Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest. If you have questions about how we handle your information, contact our support team via email during standard business hours. You have the right to request access to, correction of, or deletion of your personal data, subject to legal obligations.

What Data We Collect on ratuking

When you open an account on ratuking, we collect your full legal name, email address, and active Indonesian phone number. These details allow us to contact you about your account and comply with local regulation. We also ask you to upload a photograph of your Indonesian national ID (KTP) and a proof-of-address document (utility bill, bank statement, or rental agreement dated within three months). Our identity verification system scans these documents and stores encrypted copies on our servers.

We collect transaction records—the date, amount, and payment method—for every deposit and withdrawal. This includes records from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers. We do not store your e-wallet PIN, bank password, or credit-card number; your financial institution handles those credentials directly.

We collect game-play records—which games you access, stake amounts, and settlement outcomes—to track your activity on ratuking and resolve disputes. We also collect your IP address, device type, and browser information to detect fraud and ensure account security.

How We Use Your Data on ratuking

We use your personal data to verify your identity, process your deposits and withdrawals, settle disputes, and comply with anti-money-laundering regulations. Our compliance team reviews transaction patterns to detect fraud and report suspicious activity to authorities as required by Indonesian law.

We use your email and phone number to send account notifications—deposit confirmations, withdrawal status updates, and important policy changes. We do not send marketing emails unless you opt in. You can opt out of non-essential notifications at any time in your ratuking account settings.

We use game-play records and IP addresses to prevent cheating, detect bot activity, and ensure fair play across ratuking's platforms. We also use analytics to understand how users interact with ratuking—which games are popular during Idul Fitri or Idul Adha, which payment methods users prefer in Jakarta, Surabaya, or Bandung—so we can improve the platform.

Third-Party Processors and ratuking's Data Sharing

We share your identity documents and transaction records with our payment processors (the third-party services that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers). These processors use your data solely to route payments and prevent fraud; they do not use it for marketing.

We also share aggregated, anonymized data—counts of active accounts, popular games, regional trends—with analytics partners and business partners. This data cannot identify you individually. We do not share your name, email, or transaction history with advertisers or data brokers.

We may disclose your personal data if required by law—a court order, government request, or anti-money-laundering investigation. We notify you of such requests when legally permissible. In some cases, authorities may prohibit notification; ratuking complies with those restrictions.

Cookies and Tracking on ratuking

We use cookies to remember your login session, store your language preference, and track your navigation within ratuking. These cookies allow ratuking to function properly and help us understand which sections of the platform are most-used. Session cookies expire when you close your browser; persistent cookies remain for up to one year.

We do not use third-party cookies to track your behavior across other websites. We do not share cookie data with advertisers. Our analytics service (which we use to track visits to ratuking) does not profile you for marketing purposes.

You can disable cookies in your browser settings, but disabling them may prevent ratuking from functioning properly—for example, you may be logged out frequently, or game features may not load. We recommend keeping cookies enabled for the best experience.

Your Rights and Contact Information on ratuking

Under Indonesian data-protection principles, you have the right to request access to your personal data on ratuking. You may ask us to provide a copy of all information we hold about you—identity documents, transaction records, game-play history. We provide this data within thirty days of your request, at no charge.

You may also request correction of inaccurate data (for example, if your address on file is outdated) or deletion of your data, subject to legal obligations. We may retain some data for longer periods if required by anti-money-laundering law or to resolve disputes. Contact our support team via email to submit a data-access or deletion request.

If you believe we have violated your privacy, you may lodge a complaint with us first. If you are not satisfied with our response, you may escalate to the relevant Indonesian data-protection authority. Our support team provides details on how to file a complaint.

• Contact us via email during standard business hours for privacy inquiries.
• Live chat support can direct you to our privacy coordinator for detailed requests.
• We respond to data-access requests within thirty days.
• We provide all correspondence in English and Indonesian.

Data Retention and Account Deletion on ratuking

We retain your personal data as long as your account is active on ratuking. If you close your account, we anonymize most data within ninety days—we remove your name, email, and phone number from active records, but we retain encrypted transaction hashes for compliance and dispute resolution.

We retain identity documents (KTP photograph, proof of address) for at least seven years to comply with Indonesian anti-money-laundering regulations. We cannot delete these documents earlier without violating law.

If you request account deletion, we close your account and stop processing your data for marketing or analytics purposes. However, we retain transaction records and any data required by law or necessary to resolve active disputes.

Summary: Privacy at ratuking

We at ratuking collect identity information, transaction records, and game-play data to verify your account, process payments, and comply with Indonesian regulation. We encrypt all data, share it only with payment processors and compliance partners, and do not sell it to advertisers. Our servers may be located outside Indonesia, but we maintain the same encryption and access controls.

You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. Contact our support team with privacy questions or data-access requests. We respond within thirty days and provide correspondence in English and Indonesian.

We use cookies to improve your ratuking experience but do not track you across other websites. By using ratuking, you consent to this privacy policy. If we change our policy, we notify you via email and display the updated policy on ratuking. Continued use after a change constitutes acceptance of the updated terms.